Help Center

Petshy currently ships Australia-wide. We are working to expand internationally soon—stay tuned!

Orders are usually processed within 1–2 business days. Standard shipping within Australia takes 3–7 business days, depending on your location.

We offer free standard shipping on orders over AUD $150. For orders below this amount, shipping fees are calculated at checkout.

Yes, once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

We accept all major payment methods including Visa, MasterCard, American Express, PayPal, and Apple Pay.

Absolutely! All transactions are protected with SSL encryption and handled by trusted payment providers to ensure your information stays safe.

Absolutely! All transactions are protected with SSL encryption and handled by trusted payment providers to ensure your information stays safe.

Yes! We offer Afterpay at checkout so you can shop now and pay later in easy installments.

Yes, once your payment is successful, you’ll receive an order confirmation email with your order details.

If you need to make changes, please contact us as soon as possible. Orders can only be modified or canceled before they are shipped.

We’re sorry if that happens! Please contact us within 7 days of delivery with photos of the item, and we’ll arrange a replacement or refund.

Yes, we accept returns within 30 days of delivery as long as items are unused, in original packaging, and in resellable condition. Please note that return shipping costs may apply.

Simply email our customer service team with your order number and the reason for return. We’ll provide instructions and a return address.

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.